medical clinic
The line is busy all morning
A medical clinic gets more calls than one front desk can take. The agent answers all of them at once, books what is simple and routes the rest to the right person.
Three moments when the phone rings into the void
- Monday 8 a.m.: the line is saturated for forty minutes and patients hang up.
- Someone wants to know whether the doctor is taking new patients before making the trip.
- A follow-up appointment to book while the desk is handling the waiting room.
Your trade’s vocabulary
Transcription is tuned for Quebec French and English, and picks up the words your patients actually use on the phone, for example:
- walk-in
- follow-up
- blood work
- RAMQ
- health insurance card
The same agent, configured for you
There is no separate agent per profession. It is the same agent, given your services, your practitioners, your opening hours and your closures. That is what makes it talk about your medical clinic and not somebody else’s.