veterinary clinic
On Saturday the calls come in anyway
Pet owners call in the evening and on weekends, often worried. The agent answers, books the simple appointments and writes the rest down for Monday morning — instead of voicemail.
Three moments when the phone rings into the void
- Saturday 4:40 p.m.: a dog ate something suspicious and the owner does not know how serious it is.
- A vaccine booster to reschedule while the technician is in surgery.
- A scheduling question about a spay, asked at 8 p.m. on a Tuesday.
Your trade’s vocabulary
Transcription is tuned for Quebec French and English, and picks up the words your patients actually use on the phone, for example:
- vaccine
- spay
- neuter
- deworming
- animal health technician
The same agent, configured for you
There is no separate agent per profession. It is the same agent, given your services, your practitioners, your opening hours and your closures. That is what makes it talk about your veterinary clinic and not somebody else’s.
Read more: our full article on veterinary clinics.