Documentation
Frequently asked questions
The questions that come up most often before signing up: machine or human, misunderstandings, keeping your number, English, your own rules, cancelling.
Will my patients know it is a machine?
Yes, and that is deliberate. The agent never passes itself off as a person. If asked directly, it answers honestly.
What happens if the agent does not understand?
It says so and offers a callback from your front desk, or transfers the call to the number you provided. It does not hang up and does not make up an answer.
Can I keep my current number?
Yes. The recommended path is call forwarding from your line: you keep your number, and you can switch back in a few seconds.
Does the agent speak English?
Yes. It answers in French by default and switches to English from the caller’s very first sentence. Both languages are handled on the same call, with no menu to press.
Can I give it my own rules?
Yes, from your settings. You write your instructions in French, turn them on or pause them whenever you want, and the agent applies them from the next call. They cannot override its safety rules.
Can I cancel?
Yes, from your dashboard. There is no fixed-term commitment.
Page reviewed on August 27, 2026. Something looks wrong or out of date? Tell us.