Documentation
Everything to know before you start
Six pages, in plain English. Each one shows the date we last reviewed it — if a number looks out of date, write to us rather than guess.
How it works
What happens between the first ring and the appointment written in your calendar: languages, what the agent knows, and what it does when it does not.
Getting started
From sign-up to the first call the agent takes: what to prepare, the setup steps, and how to choose your phone number without giving up your current one.
Security
Where your data lives, who can read it, how your team signs in, and what we do not record: the calls are transcribed, never kept as audio.
Privacy and Law 25
What we keep, for how long, and how a patient can ask for erasure or opt out of texts. No audio recording. Law 25 is Quebec’s law: ask us about yours.
Pricing and billing
What you pay, what is included, and what triggers an overage: two plans in Canadian dollars, a one-time setup fee, and usage you follow in your dashboard.
Frequently asked questions
The questions that come up most often before signing up: machine or human, misunderstandings, keeping your number, English, your own rules, cancelling.
Looking for your type of clinic? See what the agent changes, clinic type by clinic type.