How it works

One call, start to finish

A patient dials your clinic. The call reaches us, and a voice agent answers in under a second. It speaks Quebec French, and switches to English from the caller’s very first sentence.

Before it even says hello, the agent has received YOUR clinic’s information: your services, your practitioners, your opening hours, your upcoming closures and your instructions. It does not recite a generic script; it talks about your clinic.

When the patient wants an appointment, the agent checks real availability, offers times, and writes the appointment into the calendar. The patient then receives a confirmation text, and a reminder before the date.

What the agent knows, and what it does not

The agent knows what you entered in your dashboard. It does not guess and does not make things up: if something is not in your data, it does not exist for the agent.

It never gives a diagnosis and never offers medical advice. On a health question, it points the caller to your team. This is a rule of the agent, not a setting: it cannot be turned off, even by an instruction you write yourself.

• •Your services, with duration and price if you provide them.
• •Your practitioners, their disciplines and their languages.
• •Your opening hours and one-off closures.
• •Your own instructions, which you write and edit yourself.

What happens when it does not know

An agent that improvises is more dangerous than one that hands over. When a request falls outside its scope, it says so plainly and offers a callback from your front desk, or transfers the call if you have set up a number.

Every call leaves a trace in your dashboard: what was asked, what was done, and what could not be done.